Legal
These terms govern your use of the ORA Commerce platform and this website. Please read them before opening a store.
These terms form an agreement between ORA Commerce ("ORA", "we", "us") and the person or organisation opening an account ("you", "the merchant"). By creating a store, or by using this website, you accept them.
If you accept these terms on behalf of a company, you confirm that you are authorised to bind that company.
We may update these terms. If a change materially reduces your rights we will give you notice by email to the address on the account before it takes effect, and you may end the agreement if you do not accept it.
ORA Commerce is a hosted commerce platform. Depending on your plan it provides an online storefront and checkout, counter sales, a wholesale ordering portal, marketing automation, reporting, and Ora, our AI layer.
We are in early access. Features are added and refined continuously, and we may change or withdraw a feature. Where a change removes something you rely on, we will tell you in advance.
You are responsible for the accuracy of the information on your account, for the security of the sign-in methods you use, and for everything done by the staff accounts you create.
Sign-in uses a one-time code sent to your email address. Keep that mailbox secure — access to it is access to your store.
Tell us promptly if you believe an account has been used without your permission.
Paid plans are billed in advance, monthly or yearly, in the currency shown at checkout. The free plan carries no charge and no obligation.
ORA takes no commission on your sales. Your payment provider's processing fees are separate and are charged by them.
Prices are exclusive of any tax we are required to add. Where tax applies it is shown before you confirm.
Upgrades take effect immediately and are charged pro rata. Downgrades take effect at the end of the period you have already paid for.
Early access prices may change. Existing stores are given at least 30 days' notice by email before a price increase applies to them.
You may not use ORA Commerce to do any of the following, and we may suspend a store that does:
Your catalogue, your media, your customer records and your orders remain yours. You give us only the licence we need to host, process, back up and display them so the platform can run.
You are responsible for having the right to use the content you upload, and for the lawfulness of what you sell.
On paid plans you can export your data at any time by CSV or over the API. If your account closes, you may export for 30 days before deletion begins.
Ora produces two kinds of output: computed observations drawn from your store's own data, and, where you connect a provider key, plain-language answers from an AI model.
Computed observations state the measurement behind them. Model answers are assistance, not advice — check anything you intend to act on commercially.
Ora may perform a fixed, published set of unprompted actions grouped by risk class. You choose which classes are permitted, and each action is written to an append-only log you can read.
You remain responsible for messages sent from your store and for commercial decisions taken on your behalf by rules you configured.
We aim to keep the platform available continuously, and we will give notice of planned maintenance where we reasonably can. During early access we do not offer a contractual uptime guarantee.
Support is by email on every plan. Paid plans are prioritised, and Scale includes onboarding assistance.
Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
Subject to that, neither side is liable for indirect or consequential loss, lost profits, lost revenue or lost data arising from the agreement.
Our total liability in any twelve-month period is limited to the fees you paid us in that period. On the free plan, where no fees are paid, that limit is nil.
The platform is provided as it is. We do not warrant that it will be uninterrupted or error-free.
You may close your store at any time from the settings screen. Closing stops future billing; we do not refund the remainder of a period already paid, except where the law requires it.
We may suspend or end an account that breaches these terms, that puts the platform or other merchants at risk, or that has unpaid fees after we have asked for them.
After closure we keep your data for 30 days so you can export it, then delete it, other than records we are required to retain.
These terms are governed by the laws of the jurisdiction in which ORA Commerce is established, and the courts of that jurisdiction have exclusive jurisdiction over any dispute.
If any provision is found unenforceable, the rest continues to apply.
Questions about this document? Write to hello@oracommerce.ai.